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Opening the black box: which costs are benchmarked by CEM, and why it matters

by Palwasha Saaim, Manager, Data Quality | Apr 14, 2026 | Pension Administration

One of the most common questions we receive is: what costs are actually benchmarked by CEM? Is carried interest included? What about VAT? Does CEM benchmark marketing expense? These are the types of questions we hear frequently. They matter because the answers...

Rethinking value in DC pension administration

by Edsart Heuberger, Product Manager, Pension Administration Benchmarking Subscription | Apr 14, 2026 | Pension Administration

Across global pension funds, one truth is becoming increasingly clear: administration cost on its own tells don’t tell a complete story. What matters, especially as defined contribution (DC) systems mature, is the value those costs deliver in terms of service quality,...

The IRR Mirage: Moving beyond single-metric storytelling in private markets 

by Andrew Kaufman, Senior Research Associate | Oct 2, 2025 | Pension Administration

What our members have shared:    Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...

The Impact of Service Models on Pension Administration Costs: A Closer Look

by Edsart Heuberger, Product Manager, Pension Administration Benchmarking Subscription | Jul 4, 2025 | Pension Administration

What our members have shared:    Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...

Modernizing Legacy Pension Systems: Insights from CEM Benchmarking Data

by Edsart Heuberger, Product Manager, Pension Administration Benchmarking Subscription | Apr 11, 2025 | Pension Administration

What our members have shared:    Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...

Leveraging AI for Enhanced Customer Service: Insights from the Pension Industry

by Yvette van Velsen | Apr 2, 2025 | Pension Administration

What our members have shared:    Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...

Recent Posts

  • Opening the black box: which costs are benchmarked by CEM, and why it matters
  • Rethinking value in DC pension administration
  • Understand the ‘J-Curve’ Effect of Program Maturity on Private Equity Fund Fee Benchmarking
  • Global Pension Transparency Benchmark
  • The IRR Mirage: Moving beyond single-metric storytelling in private markets 

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We provide our clients objective and actionable benchmarking insights to help maximize value for money in investments and pension administration.

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