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The Impact of Service Models on Pension Administration Costs: A Global Perspective

The Impact of Service Models on Pension Administration Costs: A Global Perspective

by Alexander D. Beath, Chris Flynn, Edsart Heuberger, Product Manager, Pension Administration | May 14, 2025 | Research

The cost of administering benefits for large Defined Benefit (DB) pensions varies significantly worldwide, from under £14 per member in the U.K. to over $325 CAD in Canada. This whitepaper quantifies these cost differences, considering factors like currency,...

Modernizing Legacy Pension Systems: Insights from CEM Benchmarking Data

by Edsart Heuberger, Product Manager, Pension Administration | Apr 11, 2025 | Pension Administration

What our members have shared:    Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...
The Impact of Service Models on Pension Administration Costs: A Global Perspective

Optimizing customer experience

by Edsart Heuberger, Product Manager, Pension Administration | Dec 8, 2019 | Research

All pension plans focus on the ‘customer experience’ to a greater or lesser extent. That said, for several leading global plans customer experience has become a key strategic priority in recent years. These plans have adopted highly structured customer experience...

Recent Posts

  • The Impact of Service Models on Pension Administration Costs: A Global Perspective
  • Modernizing Legacy Pension Systems: Insights from CEM Benchmarking Data
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