by Edsart Heuberger, Product Manager, Pension Administration | Jul 4, 2025 | Pension Administration
What our members have shared: Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...
by Chris Flynn, Head of Research, Edsart Heuberger, Product Manager, Pension Administration, Alexander D. Beath, Founder and CEO, Alex Beath & Associates | May 14, 2025 | Research
The cost of administering benefits for large Defined Benefit (DB) pensions varies significantly worldwide, from under £14 per member in the U.K. to over $325 CAD in Canada. This whitepaper quantifies these cost differences, considering factors like currency,...
by Edsart Heuberger, Product Manager, Pension Administration | Apr 11, 2025 | Pension Administration
What our members have shared: Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...
by Edsart Heuberger, Product Manager, Pension Administration | Dec 8, 2019 | Research
All pension plans focus on the ‘customer experience’ to a greater or lesser extent. That said, for several leading global plans customer experience has become a key strategic priority in recent years. These plans have adopted highly structured customer experience...
