by Edsart Heuberger, Product Manager, Pension Administration | Apr 11, 2025 | Pension Administration
What our members have shared: Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...
by Edsart Heuberger, Product Manager, Pension Administration | Dec 8, 2019 | Research
All pension plans focus on the ‘customer experience’ to a greater or lesser extent. That said, for several leading global plans customer experience has become a key strategic priority in recent years. These plans have adopted highly structured customer experience...
