Yvette van Velsen, Author at CEM Benchmarking

Leveraging AI for Enhanced Customer Service: Insights from the Pension Industry

by Yvette van Velsen | Apr 2, 2025 | Pension Administration

What our members have shared: Pilot Programs and Internal Focus: Several organizations are actively conducting pilot projects, primarily focusing on internal applications. These include using AI tools for call transcription, sentiment analysis,...

Leveraging AI for Enhanced Customer Service: Insights from the Pension Industry

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