Research Insights

Original research from CEM Benchmarking

The Impact of Service Models on Pension Administration Costs: A Global Perspective

 

 

Alexander D. Beath,
Chris Flynn,
Edsart Heuberger, Product Manager, Pension Administration

May, 2025

The cost of administering benefits for large Defined Benefit (DB) pensions varies significantly worldwide, from under £14 per member in the U.K. to over $325 CAD in Canada. This whitepaper quantifies these cost differences, considering factors like currency, purchasing power, membership composition, local cost of living, economies of scale, and pension maturity. It explores how these factors impact reported costs and reveals that service culture plays a crucial role. In regions like Canada and the Netherlands, the focus is on excellence across various activities, while in the U.K., the emphasis is on maintaining mission-critical activities. The USA exhibits both models, with high-cost/high-touch in urban centers and low-cost/low-touch elsewhere. Neither model is deemed superior. 

Whether you’re a pension professional, policymaker, or simply curious about global best practices, download the whitepaper by filling out the form below, as this analysis offers a fresh lens on how pensions are managed—and why it matters. 

 

 

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