Measure and manage performance: The report provides you with a baseline against which performance can be measured. It will help you manage performance by developing realistic goals in the areas of cost, service and transaction volumes.
Communicate performance to stakeholders: Benchmarking enables you to demonstrate and communicate performance to boards, members, staff and other stake-holders through an independent third party.
Gain best practice insights: Each year the report will contain a best practice research section focusing on a key piece of communication, for example member statements or secure member websites. As part of this research, CEM will review your materials and give you feedback on how to improve them.
Share ideas: Learn what other funds are doing.
Understand your business: We believe what gets measured gets managed. The better you understand your business, the better your decision-making process will be.