In 2005 we introduced the Driver and Vehicle Administration Benchmarking service. Key performance metrics such as transaction volumes, costs, service levels, safety, and revenues are compared to other administrators for key activities and delivery channels. The analysis provides insights into: service standards, areas for improvement, cost drivers, as well as best practices in communication material and business processes.

The benchmarking service includes the following:

• Comprehensive Benchmarking Analysis.
  This report compares your detailed costs and cost drivers to those of your peers.
• Best Practice Review.
  Each year we review a selected piece of communication material, such as websites or license renewal mailings, and provide recommendations on your material and highlight best practices. We are now extending our service to reviewing more complex business processes such as call centers.
• On-site Presentation of Your Results.
  You receive the full benefit of our experience through a personal, on-site presentation of your results.
• Invitation to our Peer Conference.
  Our conferences feature leading edge presentations and lively group discussions. The Conference is a valuable learning and sharing experience.
• Peer Networking.
  Enjoy the benefits of CEM's Peer Network where participants learn about each others experiences and share knowledge.

For more information about this benchmarking service, contact Mike Heale at 416-369-0468, or mike@cembenchmarking.com